Privacy Policy
Last Updated: January 2025
At Zerplex, we take your privacy seriously. This policy explains how we collect, use, protect, and handle your personal information when you use our investment application services. We're based in Ireland and comply fully with the General Data Protection Regulation (GDPR) and Irish data protection laws.
Who We Are
Zerplex operates from 24, Killinardan, Tallaght, Co. Dublin, D24 WOCX, Ireland. We provide investment application services to individuals and organizations looking to manage their financial portfolios effectively.
When we say "we," "us," or "our" in this document, we're talking about Zerplex. "You" and "your" refers to anyone who uses our services or visits our website.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what that looks like in practice:
Information You Give Us Directly
- Personal details like your name, email address, phone number, and postal address when you register or contact us
- Financial information necessary for investment applications, including income details and investment goals
- Identity verification documents as required by Irish financial regulations
- Communications you send us through our contact forms or email
- Preferences you set for how you want to receive information from us
Information We Collect Automatically
When you use our website or application, we automatically gather certain technical data:
- Your IP address and general location information
- Browser type, operating system, and device information
- Pages you visit on our site and how long you spend there
- How you arrived at our website (search engine, direct link, etc.)
- Time and date of your visits
We don't collect sensitive personal data (like health information or political views) unless absolutely necessary for specific services and with your explicit consent.
How We Use Your Information
We're not in the business of collecting data just for the sake of it. Everything we gather serves a specific purpose:
| Purpose | Legal Basis |
|---|---|
| Processing your investment applications and managing your account | Contract performance |
| Verifying your identity and preventing fraud | Legal obligation |
| Sending you service updates and important notifications | Contract performance |
| Improving our website and services based on usage patterns | Legitimate interest |
| Responding to your questions and support requests | Contract performance |
| Complying with Irish financial regulations | Legal obligation |
| Sending you marketing communications (only with consent) | Consent |
Who We Share Your Information With
We don't sell your personal information. Period. But we do need to share it with certain parties to provide our services properly:
Service Providers
We work with companies that help us run our business. These include cloud hosting providers, payment processors, and customer relationship management platforms. They only get access to the information they need to do their job, and they're contractually bound to protect it.
Financial Partners
Since we handle investment applications, we sometimes need to share your information with financial institutions, fund managers, or investment platforms. This only happens when it's necessary to process your requests.
Legal Obligations
If Irish law requires us to disclose information (like to the Revenue Commissioners or financial regulators), we'll comply. We might also share information if we believe it's necessary to prevent fraud or protect someone's safety.
Business Transfers
If Zerplex is acquired or merges with another company, your information would likely be transferred to the new owners. We'd notify you beforehand if this happens.
Your Rights Under GDPR
Irish and EU law gives you significant control over your personal information. Here's what you can do:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format.
Correct Information
If something we have on file is wrong or outdated, you can ask us to fix it right away.
Delete Your Data
You can request deletion of your information, though we might need to keep some records for legal or regulatory reasons.
Restrict Processing
You can ask us to limit how we use your information in certain situations while we resolve a dispute or verify accuracy.
Data Portability
You can get your data in a machine-readable format and transfer it to another service provider if you want.
Object to Processing
You can object to us using your information for marketing or other purposes based on legitimate interests.
To exercise any of these rights, just send us an email at [email protected]. We'll respond within one month, though complex requests might take a bit longer.
How We Protect Your Information
Security isn't just a checkbox for us. We've implemented multiple layers of protection:
- All data transmitted to and from our servers is encrypted using industry-standard SSL/TLS protocols
- We store information on secure servers located within the European Economic Area
- Access to personal data is restricted to employees who genuinely need it for their work
- We conduct regular security audits and vulnerability assessments
- All staff receive training on data protection and privacy requirements
- We maintain backups in secure, geographically separate locations
That said, no system is completely immune to security breaches. If we detect any unauthorized access to your data, we'll notify you and the Irish Data Protection Commission within 72 hours as required by law.
How Long We Keep Your Data
We don't hang onto your information forever. Here's our general approach:
- Active account information is kept for as long as your account remains open
- Financial records are retained for seven years after your last transaction (as required by Irish tax law)
- Marketing consent records are kept until you withdraw consent, then for an additional year to prevent accidental re-contact
- Technical logs and analytics data are typically deleted after two years
- Support correspondence is kept for three years to help us resolve any follow-up issues
When we no longer need information, we securely delete or anonymize it so it can't be traced back to you.
Cookies and Tracking
Like most websites, we use cookies and similar technologies. These are small text files stored on your device that help us remember your preferences and understand how people use our site.
Types of Cookies We Use
- Essential Cookies: These keep our website working properly and remember your login state. You can't opt out of these.
- Analytics Cookies: We use these to understand which pages are popular and where people get stuck. This helps us improve the site.
- Preference Cookies: These remember choices you've made, like language settings or form data.
You can control cookie settings through your browser preferences. Just know that blocking certain cookies might affect how well our site works for you.
International Data Transfers
We primarily store and process data within Ireland and the European Economic Area. If we need to transfer information outside the EEA (which is rare), we ensure appropriate safeguards are in place through:
- Standard Contractual Clauses approved by the European Commission
- Transfers to countries with adequacy decisions from the European Commission
- Additional security measures beyond legal requirements
Children's Privacy
Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent and believe your child has given us personal information, contact us immediately and we'll delete it.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.
The "Last Updated" date at the top shows when we last revised this document. We encourage you to review it periodically.
Your Right to Complain
If you're unhappy with how we've handled your personal information, we'd appreciate the chance to resolve things directly. But you also have the right to lodge a complaint with the Data Protection Commission in Ireland.
You can contact them at:
- Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
- Phone: +353 (0)761 104 800
- Website: dataprotection.ie
Get in Touch
Questions about this privacy policy? Want to exercise your data rights? Just need to talk to someone about how we handle your information?
We're here to help: